Senior Business Developer

Roles and Responsibilities:

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement.
• Promote the implementation and adherence to policies, processes and operating procedures.
• Develop/update checklists and tools to direct employees in the implementation of new/updated services.
• Define services’ KPIs ensuring alignment with SAIP overall objectives and targets.
• Coordinate with service providers (i.e. IP clinics, IP service providers, etc.) for the delivery of training related to newly introduced services.
• Coordinate with corporate communications function for the marketing of newly introduced services to ensure proper outreach.
• Develop and update FAQs related to IP services based on feedback/complaints and communicate new updates and newly introduced FAQs to concerned parties.
• Coordinate with contact center for the update of scripts based on feedback and identified gaps and ensure proper implementation.

Job Qualifications and Requirements:

• 4 years of experience in quality management field.
• Bachelor’s degree in business administration or equivalent is required.
  

• Project Management 
• Creativity
• Data Analysis 
• Strategic Skills 
• Communication Skills

Business Administration or equivalent